How do the top apps for healthcare compare?
Patients are spending more and more of their time on their mobile devices. As healthcare organizations continue to transition towards digital patient-facing services, the need to provide a coherent, engaging mobile platform is being recognized more and more.
Medical Web Experts has developed a means of objectively assessing, scoring and ranking apps for healthcare that considers app features, functionality, downloads, and user ratings across Android and iOS. For care delivery organizations and hospitals that are considering developing an app for healthcare, these rankings give an up-to-date view of how industry leaders are implementing patient-facing mobile platforms. The results might surprise you.
Apps for Healthcare Scorecard
| MWE Ranking | App Name | iOS Rating | App Store Reviews | Apple User Feedback | Android Rating | Play Store Reviews | Android User Feedback | MWE Score* |
|---|---|---|---|---|---|---|---|---|
| 1 | MyBSWHealth | 4,5 | 1000 |
Recent update has affected data availability | 4 | 341 |
Mostly positive reviews Request for wayfinding Some users having issues of app crashing | 97 |
| 2 | UHS San Antonio | 2 | 3 |
Registration is cumbersome Wayfinding is ineffective | 4,5 | 51 | 73 | |
| 3 | Kaiser Permanente | 3 | 220 |
Trouble signing in App improved over time | 4 | 9818 |
Bugs | 73 |
| 4 | Hackensack Meridian Health | 2,5 | 11 |
App crashes Map doesn’t load for 7+ | 3 | 22 |
App crashes Poor organization | 72 |
| 5 | Mayo Clinic | 3,5 | 55 |
Inconsistent performance | 4,5 | 1779 |
Users can’t log in Easy to use/navigate | 69 |
| 6 | My Westmed | 4 | 7 | 4 | 4 |
Easy to use/navigate Helpful features | 68 | |
| 7 | Mount Sinai NY | 3 | 3 |
Bill pay does not work | 4 | 8 |
Not user friendly Easier to open website | 68 |
| 8 | My Health | 4 | 11 |
Difficult to use/navigate Bugs | 3 | 253 |
Users can’t log in Bugs | 65 |
| 9 | My Health | 2 | 34 |
Bugs Unsuccessful update | 3,5 | 98 |
Users can’t log in No bill pay functionality | 63 |
| 10 | Sutter Health San Carlos | (No Reviews) | can’t load the ios store page | 4,5 | 10 | 63 | ||
| 11 | Carolinas HealthCare Systems | 3,5 | 14 | 3,5 | 136 |
Trouble signing in Bugs | 62 | |
| 12 | Virtual Care | 5 | 9 |
Easy to use/navigate Helpful features | 5 | 8 |
Easy to use/navigate Helpful features | 61 |
| 13 | Health Hub | 0,5 | 15 |
Website disguised as app Lacking key functionality | 3,5 | 157 |
Unsuccessful update Users can’t log in | 61 |
| 14 | Novant Health | (No Reviews) | (No Reviews) |
App crashes | 4 | 124 |
Wait times inaccurate Easy to use/navigate Helpful features | 61 |
| 15 | Piedmont Medical Center | 3,5 | 3 |
Complaints about Find a Doctor | (No Reviews) | (No Reviews) | 59 | |
| 16 | Legacy Health | (No reviews) | (No reviews) |
Easy to use/navigate Not updated for latest version of iOS | 4 | 35 | 58 | |
| 17 | My Care Dignity Health | (No reviews) | (No reviews) |
Bugs | 3 | 20 |
Users can’t log in | 57 |
| 18 | NYP | 3 | 6 |
App crashes | 1,5 | 8 |
Users can’t log in Slow No bill pay functionalityn | 56 |
| 19 | Promedica | (No Reviews) | (No Reviews) | 4 | 17 |
Takes you to web Location filter by Zip doesn’t work Urgent care selection for pre-registration fails | 55 | |
| 20 | Cleveland ClinicToday | (No Reviews) | (No Reviews) | 4,5 | 54 |
App crashes | 54 | |
| 21 | Sentara | (No Reviews) | < 5 |
Easy to use/navigate Helpful features | 4 | 20 |
Bugs | 50 |
| 22 | PineApp | (No Reviews) | < 5 |
Helpful features | 4 | 60 |
Unsuccessful update App crashes Wait times inaccurate Helpful features | 49 |
| 23 | St. Vincent’s | (No Reviews) | < 5 |
Helpful features Broad functionality | 3,5 | 3 | 48 | |
| 24 | St. John | (No Reviews) | 2 |
“Who is this for?” Users can’t log in | 4,5 | 5 |
No bill pay functionality | 48 |
| 25 | CHI Franciscan | (No Reviews) | < 5 |
Out-of-date info | 4 | 13 | 44 | |
| 26 | Delray Medical Center | (No Reviews) | 2 | (No Reviews) | 41 | |||
| 27 | Trinity Health | (No Reviews) | (No Reviews) | 5 | 1 | 0 |
*MWE Quality Score rates each app based on features, functionality of those features, and whether it includes the top 3 features requested by patients. Scores are adjusted for total number of reviews, average app ratings in the App & Play Stores, and positive or negative user feedback.
